In short
Log in to Just Singles at members.justsingles.com/login. If you've forgotten your password, use the reset option on that page and check your inbox and spam folder for the email. Card charges show the billing name given at checkout. Cancel in Settings > Billing; delete your account via your avatar, then Settings > Delete Account.
Where to log in
The members area is at members.justsingles.com/login. Bookmark that page rather than searching for it each time: search results can show other sites with similar names, and Just Singles has no connection with them. If you joined a different site, we can't see or reset that account.
Resetting your password
- Go to the login page.
- Choose the option to reset your password.
- Enter the email address you signed up with.
- Open the reset email and follow the link. If it isn't in your inbox within a few minutes, check spam or junk.
If you signed up with an address you no longer use, contact the help centre instead of opening a second account.
Asked to verify your identity?
Some accounts are asked for an ID check, for example when someone signs up through a VPN or an account has been flagged. The check is done by LEM Verify and needs a photo ID and a selfie. If you're asked, complete it or contact the help centre rather than opening a new account.
A charge you don't recognise
Just Singles payments appear on statements under the billing name given at checkout, which may not say "Just Singles". Your payment confirmation shows it. Memberships renew automatically until cancelled, so a charge can appear some time after you last logged in. Our prices page explains how renewal and the trial work.
Cancelling and deleting
- Stop payments: log in, then Settings > Billing and cancel your membership.
- Remove your profile: click your avatar, then Settings > Delete Account.
Do both if you want to leave completely, and cancel first. If you can't get into your account to do either, the contact page explains what to send to the help centre.
More on how memberships and profiles work is on how it works.
Questions people ask
I never received the reset email. What should I do?
Check spam and junk folders, make sure you're using the address you signed up with, and wait a few minutes before trying again. If it still doesn't arrive, contact the help centre.
Can I cancel if I can't log in?
Contact the members help centre with the email address on your account and the date and amount of the charge, and ask them to cancel.
Sources
Checked 18 October 2026. Spotted something out of date? Tell us.